05 — Insurance
80% Fewer Errors
A manual operational process redesigned around technology and automation.
A core operational process ran on manual handling, with the error rate and rework baked into the cost base.
We redesigned the process around technology and automation rather than adding controls on top of the existing one.
Errors fell by 80% and efficiency improved significantly.
In short
- Problem — A high-volume manual process producing costly errors and rework.
- What I changed — Process redesign · Automation · Technology · Operational model
- → 80% fewer errors and significant efficiency improvement.
- Client — Agis Zorgverzekeringen